Mark Hand
PR Week
17 Nov 2005
WASHINGTON: The US State Department has set up a rapid-response office
dedicated to countering international news reports about the US in the
Middle East and the Muslim world that diverge from the ideas and values
the Bush administration is seeking to export.
The office monitors global news stories and distributes a one-page
report each morning to administration officials and policy makers in
Washington.
"This has already proven to be an effective early warning system that
helps us respond quickly to misinformation or emerging stories," said
Karen Hughes, the State Department's undersecretary for public
diplomacy and public affairs, speaking before a November 10 hearing of
the House Committee on International Relations.
Hughes said her office is providing the tools and guidance to help
ambassadors and public affairs officers become more vocal on major
issues and do more speeches and TV interviews. "We're proceeding with
plans to set up regional public diplomacy platforms to expand our TV
presence and make programs, such as our speaker's bureau, more targeted
and strategic," Hughes told the committee.
In particular, the State Department is developing a platform to get
regional Arabic speakers to speak on behalf of US interests on the
Al-Jazeera TV network. Despite complaints by the Bush administration
about alleged distortions on Al-Jazeera, Hughes said she has argued
that the network "reaches a wide audience, and I feel that if we're not
appearing on that station, we're missing an opportunity to communicate
with a whole lot of people."
Alvin Snyder, a former executive with the US Information Agency and
senior fellow at the USC Center on Public Diplomacy, welcomed Hughes'
comments about al-Jazeera. "The fact that the Bush administration
understands that its best conduit to reach the Arab street is
Al-Jazeera opens potentially rewarding new pathways for American public
diplomacy abroad," he wrote in an analysis of her testimony.
The State Department also has launched a technology initiative that
involves making greater use of web chats, streaming video, and text
messaging to amplify the government's message and make it relevant to
younger audiences, she said.
Many public diplomacy experts, including the State Department's
Advisory Committee on Cultural Diplomacy, have recently recommended the
creation of a private foundation to strengthen the government's
partnership with the US private sector.
Such an entity could make grants to produce TV programs for
international audiences and fund translations of American literature,
Hughes said.
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